Refund policy
Inspect your order upon delivery. Please check your shipment carefully when it arrives. All freight deliveries must be thoroughly inspected for damage before accepting. If you notice any damage to the packaging or product, note it with the delivery driver and, if possible, take photos. You must report any damaged, defective, or missing items within 3 business days of delivery by calling (844) 543-6188 or emailing [email protected].
Return window. Returns are accepted within 30 days of delivery. To start a return, email [email protected] with your order number.
Restocking fees.
- Items returned in brand-new, resalable condition with original packaging: no restocking fee.
- Items not in brand-new condition: a restocking fee of up to 15% may apply.
- Returns after the 30-day return period: a restocking fee of up to 50% may apply.
- Manufacturer-shipped items: a 25% restocking fee applies (please call before purchasing to confirm if this applies).
Restocking fees are deducted from your refund amount.
Shipping costs for returns. The customer is responsible for return shipping costs on discretionary returns. Original shipping charges are non-refundable unless the item is damaged or defective upon delivery.
Non-returnable items. Orders shipped via freight forwarder outside the United States are not eligible for return. The warranty becomes void once an order is shipped outside the United States.
Refund processing. Once we receive your return, please allow 7-10 business days for inspection and processing. Approved refunds are credited back to your original payment method.
Exchanges. We do not offer direct exchanges. To receive a different item, please return the original product for a refund and place a new order.
Product images. Product photos on our website are provided by manufacturers and may not exactly match what is included in your purchase. Please review the full product description to confirm all included components and part numbers.