Privacy, Shipping, and Returns
Privacy Policy
We do not share any customer data or information outside of the company except where necessary to ship products to you, and to complete credit card transactions.
Email addresses are protected and not shared with any outside agency.
Learn more about our privacy policy here
Return Policy
Inspect Your Order Upon Delivery
Please check your shipment carefully when it arrives. All freight deliveries must be thoroughly inspected for any damage before accepting. If you notice any damage to the packaging or product, note it with the delivery driver and, if possible, take photos. Email the pictures to us for reference.
The shipper is not responsible for shipments that are not signed for as damaged upon delivery.
You must report any damaged, defective, or missing items within 3 business days of receiving your order by calling our Customer Service Center at (844) 543-6188.
Return Window & Restocking Fees
- Returns are accepted up to 30 days after an order has been delivered. Please notify customer support with any return claims beyond this time frame
- Items must be in brand-new, resalable condition, including original packaging, to avoid return fees.
- A restocking fee of up to 15% may apply to returned items not in brand-new condition.
- A restocking fee of up to 50% may apply for orders returned after the return period has expired.
- A 25% restocking fee applies to returns of manufacturer-shipped items (please call before purchasing to confirm if this applies).
- Restocking fees will be deducted from your refund amount.
Non-Returnable Items
Orders shipped via Freight Forwarder outside the United States are ineligible for return. The warranty becomes void once an order is shipped outside the United States
Refund Processing
Once we receive your return, please allow 7–10 business days for inspection and processing. Approved refunds will be credited back to your original payment method.
Product Images
Product photos on our website are provided by manufacturers and may not exactly match what is included in your purchase. Please review the full product description to confirm all included components and part numbers.
Shipping Costs for Returns
The customer is responsible for shipping costs for discretionary returns. Original shipping charges are non-refundable unless the item is noted as damaged or defective upon delivery.
Exchanges
We do not offer direct exchanges. If you wish to receive a different item, please return the original product for a refund and place a new order.
Shipping Policy
We reserve the right to cancel orders for any reason.
We are unable to change the shipping address after the order has shipped, this policy is an effort to prevent fraudulent orders being rerouted after checkout. If you wish to change the delivery address for your purchase, contact us as soon as possible. We will have the carrier return the shipment back to our warehouse, and refund will be processed for your purchase. The customer will need to place a new order with the corrected delivery address.
Should your order arrive damaged, refuse the shipment and indicate to the driver that the shipment is damaged.
If your item has not arrived and the expected delivery date has passed, please file a missing package trace with USPS or Fedex. After a claim is opened, please allow up to 72 hours for the shipping courier to file a trace on the package. Once we have confirmed that the package has been lost in transit, a refund will be issued to the original form of payment.
Any claims regarding your shipment must be filed with Gearwrench Shop within 3 business days of delivery.
For orders where the customer receives a free item with their purchase as part of a promotion, all items on the order related to that promotion must be in stock before the order will be shipped. This may result in a shipping delay until all items involved in said promotion are in stock at our warehouses.
In order to prevent fraudulent purchases, some orders are flagged for review prior to shipping. The criteria which may result in an order hold includes but is not limited to; the order total, billing and shipping not matching, and number of payment attempts. In such cases the customer may be contacted to provide additional information before the order is released.